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Shipping & Returns

RETURNS


We at PurpleMartins-R-Us,llc dba PurpleMartinPlace, try to accurately describe items for sale in full detail. We urge you to read the product descriptions fully in order to ensure your satisfaction.

To ensure delivery, all items are shipped either insured or with delivery confirmation.

We will gladly exchange items that are received damaged or defective.
All items must be unused and in resalable condition.

Please contact us at our email address or by phone within 5 days if your item is damaged or if you wish to return any item. Returns can not be accepted without a Return Authorization. Returned items must be unused and in resalable condition. A store credit will be issued or money will then be refunded once we receive the item. Store credits vs cash refunds are at the discretion of the store owner.

Our shipping charges to our customers are discounted so on Martin housing, actual shipping costs will be deducted from the refund or credit amount.
We do NOT charge a restocking fee.



ORDER CANCELLATION POLICY


Your order begins processing immediately after you complete your order. During processing time it may be possible to cancel your order, but once the order moves into the In Transit or shipping process, it cannot be canceled.

To attempt to cancel your order during processing:

1. Log in to your account and check your order status.
2. If the order says Pending or Processing, Email us immediately with your desire to cancel.

If the status says In Transit, the order has already shipped and cannot be canceled.

If you have changed your mind about the order and it is too late to cancel, you can contact us about returning any unwanted items in accordance with our return policy as stated above.

SHIPPING


Shipping is Standard Mail with the US Postal service by default on most items. Ask us about Express or Priority Shipping if you need your items sooner. When placing your order please indicate your desire for faster delivery and we will email you with the cost for upgraded shipping, if available.
Purple Martin houses, gourd racks, gourds and certain other items use UPS or Fedex.
Our shipping policy is for the continental U.S.A. only.

Most items cannot be sent to Canada. We recommend that our Canadian customers find someone Stateside that can accept delivery, like a pack and ship facility for delivery, and then pick it up from there. Call or email us with your Canadian Postal Code for availability and shipping rates to Canada.

Shipping is FREE on all martin houses, gourds and gourd racks AND also for all orders over $75.00.
For non housing orders UNDER $75 the following table rate applies,
Orders up to $25 are only $5 to ship
$25.01 to $50 are $7 to ship
$50.01 to $74.99 are $9 to ship
$75 and up ships FREE

Our shipping rates reflect a discount to our customers.




Though you may find the same items on other sites for less, once you add in their additional shipping charges and surcharges, PurpleMartinPlace.com is actually less expensive, in most cases.
If you have any questions on our shipping policy please contact us. We are here to help.
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